Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Miscellaneous
  • Purchase Policy

    This Purchase Policy is part of our Terms of Use Agreement and any capitalized terms used but not defined in this Purchase Policy will have the same meaning as in our Terms of Use Agreement. Unless otherwise expressly provided on the Site, if you would like to purchase any merchandise or products offered on the Site (collectively, "Products"), your purchase will be governed by the terms of this Purchase Policy.

    I. Payment methods and Billing

    If you wish to purchase Products at the Site, you must provide valid credit or debit card information on the Site's order form. We currently accept the following payment methods: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL. By submitting such payment information, you give VSI permission to charge your purchases to the payment method you designate on the order form. We reserve the right to cancel any order, any time and for any reason. If your payment method has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.

    II. Order Acceptance

    Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized and the order information is verified.
    Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by payment processor. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.

    III. Order Returns

    If you wish to return an item you must call Valerie Saxion, Inc. (VSI) at 817-236-8557 and request a Return Authorization Number (RAN) before returning any merchandise.  No credit or refund will be issued on returned products without prior authorized approval.

     

    UNOPENED PRODUCTS:  All product(s) must have prior, authorized approval from our customer care department and receive a RAN in order to return an unopened item within 30 days of ship date. The return must be received within 2 weeks of receiving your RAN.  Your credit or refund will not include associated handling or shipping charges previously paid. We will not accept a package that does not have a RAN.

    Customers requesting a RAN on unopened product(s) between 30 and 60 days of ship date will receive an in house credit only, no refund will be issued. Your in-house credit will not include associated handling or shipping charges previously paid.

     

    OPENED PRODUCTS:   We do not accept returns on opened product(s).   

     

    NO RETURNS ON THE FOLLOWING:  Suppositories, Books, CD's or DVD's except for manufacturer defects.  No Returns will be accepted after 60 days of ship date. 

     

    MISCELLANEOUS:  Free Product Specials must be returned along with your return product(s) for a full refund or in house credit. Example - If you purchased a buy 3, get 1 free, the free item must accompany the returned items.

    For all approved returns, you are required, at your expense to return the product(s) along with the Return Authorization Number on the outside of the package to: Valerie Saxion, Inc., 3800 Sandshell Drive, Suite 130, Fort Worth, TX 76137.

     

    You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

     

    VSI reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

     

    If a customer cancels an order after the product is shipped, the package must be returned to VSI before a refund is given.

     

    VSI reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

    Do not return products to VSI after 60 days have passed without calling us first! Packages received without an RMA number, after 60 days have passed, will not be refunded. These packages will be discarded and cannot be returned to the customer!

     

     

    IV. Shipping and Handling; International Orders

    The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
    If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar fees imposed on such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. International shipment rates vary based on total package weight and final destination. Pricing on the Site does not include duties, insurance costs, tariffs, or value-added taxes.
    With respect to shipments of Products to consumers, wherever they may reside, title to Products and risk of loss shall pass to the buyer upon delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information, and in the event that any Product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied.

    V. Pricing or Typographical Errors

    We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, VSI shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

    VI. Quantity Limits and Items for Resale

    VSI reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. VSI also reserves the right to prohibit sales to dealers.

    VII. Additional Terms

    Additional terms relating to certain Products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) will be posted on the Site on the pages describing the Products.